Support

Welcome to Support

Explore the options below to see how we can best assist you.

Office & Showroom, Open 9-5 daily, by appointment only

19107 Old Detroit Road, Rocky River, OH, 44146

Phone Number

216-406-4326

Email

support@roam.shop

General FAQ

General FAQs are our most common questions ranging from contact options, payment info, and where we service.

Shipping & Returns

Learn more with FAQs and find tracking links to our main couriers, such as UPS, FEDEX, and the USPS.

Support Info

Need to contact the manufacturer directly? Find all the key information for our key product producers here.

Klarna Financing

“With Klarna, you choose exactly how much you want to pay and when. There’s a flexible payment option that works with your budget.”

Affirm Financing

“With Affirm, you’ll never owe more than you agree to up front. Instead, you’ll always get a flexible, transparent, and convenient way to pay over time.”

Welcome to Support

Explore the options below to see how we can best assist you.

What is ROAM?

ROAM is your one-stop shop for building and customizing top-of-the-line mobility devices. We offer a curated selection of innovative products designed to enhance your mobility and empower you to explore new possibilities.

What kind of mobility devices do you offer parts for?

We currently offer parts and accessories for a variety of mobility devices, including ultra lightweight custom manual wheelchairs, adaptive sports wheelchairs & devices, power wheelchairs, eTrikes & power assist devices.

Check out our "Shop By Device" section to see what's compatible with yours.

Welcome to Support

Explore the options below to see how we can best assist you.

Where do you ship to?

We currently ship within the United States.

What are your shipping costs?

Shipping costs vary depending on your location and order size. You can estimate shipping costs during checkout.

What is your return policy?

We offer returns on most unopened and mint condition items within 30 days. You must have the original box & packing material.

If order is a custom-made product(cushion, manual wheelchair, sports wheelchair, etc.) it cannot be returned.

Please refer to our full return policy for details.

Join our Community

Explore the options below to see how we can best assist you.

Is there a ROAM sports community I can join?

We are working on building a vibrant ROAM community for athletes to explore products, leagues, and have better understanding of adaptive sports!

In the meantime - follow & add to our Go Roam Shopify Community playlist.

Stay tuned for updates on our website and social media channels.

Can I share my ROAM customization on social media?

Absolutely! We love seeing how you personalize your mobility devices. Share your photos and experiences using #goROAM & #ridewithROAM and tag us on social media.

What is your return policy?

We offer returns on most unopened and mint condition items within 30 days. You must have the original box & packing material.

If order is a custom-made product(cushion, manual wheelchair, sports wheelchair, etc.) it cannot be returned.

Please refer to our full return policy for details.

Cart review

Contact Information

General FAQ

Shipping & Returns

Support Info

Klarna Financing

Affirm Financing

General Questions

What is ROAM?

What kind of mobility devices do you offer parts for?

Shipping & Returns

Where do you ship to?

What are your shipping costs?

What is your return policy?

Go Roam.

Is there a ROAM sports community I can join?

Can I share my ROAM customization on social media?

What is your return policy?